Alrosa Diamonds: Order. Delivery. Payment
ARKHANGELSK YAKUTIA АРХАНГЕЛЬСК ЯКУТИЯ

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Customer service

Order & Shipping

OUR WARRANTIES:






ORDER PLACEMENT

Search and Selection

Search and Selection

  • Please use filters and polished diamond characteristics when making your choice;
  • Add chosen items to your shopping cart or request a preview of the collection at our office.

If you can’t find an option that suits your needs, please feel free to contact us and we will propose a solution

Order Placement

Order Placement

To place your order, please, fill in the Contact Form. Our manager will contact you within 24 hours and help you complete your purchase or arrange a preview of the items you have chosen


Please note, that registration forms and additional documents may be required to complete your purchase:


  • Legal entities and sole proprietors incorporated or registered in and outside the Russian Federation are eligible to fulfill contracts for the purchase ‘wholesale’ of polished diamonds
  • An individual or a sole proprietor registered in or outside the Russian Federation is eligible for ‘retail’ purchases of certified polished diamonds

Payment

Payment

Partners must effect payment against an issued invoice, via a bank transfer, before receipt of their order.

Order cancellation

Order cancellation

You are entitled to cancel your order before you have effected payment, and at any time before you receive your order. To cancel your order, please inform us at your convenience


Please, note, that your order may also be cancelled if you haven't viewed the items within the time specified

Returns

Returns

You can reject the goods at any time before you have paid for or received them. After you have received your order, the precious stones will not be subject to exchange or return.

Purchases of precious stones are regulated by the Russian law in every aspect: Russian Law dated 07 February 1992 No. 2300-1 On Protection of Consumers’ Rights; Russian Government Regulations dated 27 September 2007 No. 612 On Approval of Rules on Remote Sales; Russian Government Regulations dated 19 January 1998 No. 55 On Approval of Rules on Sales of Certain Goods.

SHIPPING

You may review the items you have chosen for purchase, or after participation in auctions upon agreement with the company manager.


We offer several shipping options for our registered partners:

EXW from the office in Moscow (for Russian residents)

EXW (Ex Works) contract: Pick-up at: 12 Smolnaya Str., Moscow, Russia.
Free of charge.

Shipping on Individual Terms

Please submit your application to agree and calculate the cost of your individual terms. Our manager will contact you and offer the best option.